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PAYMENT AND SECURITY
Online orders are processed by Shopify (Visa, Master Card, American Express), which guarantees the absolute safety of all shopping cart transactions.
Orders are processed within 48 hours of the receipt acknowledgement. Canada Post’s expedited service takes 2 to 5 business days. However, please note that legal holidays that fall on the weekend may be moved, at our discretion, to the previous Friday or the following Monday. A tracking number is automatically sent to you. If you do not receive a tracking number, please contact us at firstname.lastname@example.org
Delivery is free for order over $50 for Canada only except for: Ile de la Madeleine, Baie James,as well as all areas exceed central destination more specifically north area, Labrador,Yukon, Nunavut and North West Territory
We do not deliver to P.O. boxes. Address should have a valid civic number.
VACATIONS AND LEGAL HOLIDAYS:
Christmas holidays and Easter Monday : closed from December 24th to January 4th 2010
Victoria Day : the Monday before May 24th
Fête Nationale du Québec : June 24th
Canada Day : July 1st
Labour Day : 1st Monday in September
Thanksgiving : 2nd Monday in October
Should a technical problem beyond our control arise, a message will be posted on the screen.
Sales taxes will be applied on taxable products in accordance with the governing laws.
Sales taxes are calculated according to the end destination and not their shipping point.
Québec : GST 5% + PST 9.975%
British Columbia, Ontario 13%
Alberta, Manitoba, Saskatchewan : taxes: 5%
New Brunswick, Nova Scotia, : taxes: 13%
EXCHANGES AND REFUNDS
In the case of a defective product, you must ask for a return authorization by e-mail at email@example.com by supplying the following information: name and description of the product, quantity to be returned, invoice number and date, reason for exchange or refund. Once we have received the merchandise, you will be sent a confirmation that your request is being processed. Shipping costs are not refundable. We accept returns within thirty (30) days of the shipping date. Manufacturers’ guarantees apply.
Certified organic Bedding product are not returnable neither exchangeable related to tracability and hygienic reason.
Please note that the afore-mentioned do not include defective products, which may be returned according to our returns policy.
Eco & Eco reserves the right to refuse an order.
GENERAL INFORMATION, QUESTIONS OR COMMENTS
Should you have a question, please do not hesitate to contact us by e-mail at: firstname.lastname@example.org . We will be pleased to answer you in a timely manner. If you would prefer that we call you, please leave a number where you may be reached.
CONFIDENTIALITY AND INFORMATION PROTECTION
The information you give us, either when making a purchase or opening an account, is encrypted with SSL Technology. This is an encryption protocol for the transmission of private information.
Eco & Eco is concerned with the protection of your private information. We will not share this information with anyone. The personal information you give us will never be shared or sold to third parties. We use this data to process orders and to offer a more personalized shopping experience.
Prices are subject to change without notice.
Cancellations must be made before the goods are shipped. If the cancellation is made once the goods have already shipped, you must return the order at your expense and the refund will be issued once the goods have been received and checked. Please advise us of your wish to cancel your order as soon as possible at achetervertenligne.ca
CHECKING MY ORDER STATUS
You may check your order status by accessing your account. A confirmation e-mail is sent to you as soon as the order is processed. You may then check on the status of your order and track its delivery. If for any reason you have not received a confirmation of your order within 48 hours of placing it, please contact us by e-mail at email@example.com
BACKORDERS/SOLD OUT ITEMS
If a product is on backorder or sold out, a message to this effect will appear at the time of the order.
Thank you for your confidence! We are happy to have you as a customer.
Eco & Eco